Behavioral Health Providers is using thera-Link
Behavioral Health Providers is now using thera-LINK, a secure video service for online sessions.
We chose thera-LINK because it’s very user friendly. That said, there are some very important things you’ll need to know in order to avoid the potential frustration of not being able to connect at our scheduled appointment time.
When we’ve added you as a client on thera-LINK
- Once we have entered you in thera-Link an email will be generated and sent to you with a link that you MUST click on to accept the invitation and join thera-LINK.
- After clicking the thera-Link invite, you will be asked to create your password and type in some additional information.
- As soon as you have your login information, you can log into thera-LINK.
- The dashboard will list your appointment details with a green join button that is available only on the scheduled day. The portal also has a menu on the left called Support, which can further answer any questions.
- From the settings menu, you can upload a picture of yourself if you’d like.
- Upon logging in thera-LINK auto detects your time zone, and your appointments will be displayed accordingly.
Things to be aware of with thera-Link
The thera-Link invitation email might go to your junk/spam/clutter file, and is time sensative so please look for it as soon as possible after scheduling your appointment.
If you’re using a PC, Apple, or Android device, please use Chrome, Firefox, or Safari version 11 or greater. If you are using an iPhone or iPad, use Safari or download the thera-LINK app from the App Store if an older device.
It is a good idea to reboot your computer before a session, especially, if you’ve used other applications during the day that utilize your speakers/camera/microphone. This is not required but it’s often helpful with some systems.
Please, keep in mind that when using thera-LINK, the more bandwidth you have available, the better your connection will be. Therefore, if you’re planning on using a phone or tablet, connecting to Wi-Fi will vastly improve the session. Hotspots can be used but the connection will not be as strong and you may get more pixelation, screen freezes, or dropped calls. More bandwidth is always better.
What happens if we are disconnected?
Disconnections may occur. If we get disconnected, We’ll restart the session from our end. If you don’t see the therapist in a few minutes, go back to the join session page and click the green join button again from your end. We will call you if more than 5 minutes have elapsed.
We are looking forward to meeting with you using this technology. If you have any questions, feel free to contact us.
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